Your home matters. So does every repair.

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We’re here to make sure you feel safe, supported, and respected in your home. If something isn’t right, please use this form to tell us. Repairs aren’t just about fixing things, they’re part of the care and dignity you deserve.  Tell us what the issue is, where it is, when it started, and how it’s affecting you. Feel free to upload a photo if it helps show the problem, but it’s not essential. 

We prioritise repairs based on how urgent they are:

🚨 Emergency Repairs (within 24 hours): These are serious issues that affect your safety, wellbeing, or the building. 

Examples:  

- No heating or hot water 

- Major leaks or flooding 

- No working toilet (if there’s no other)

- Exposed electrics  

- Fire or flood damage  

- Faulty fire alarms  

- Security issues with locks or windows 

- Lockouts  

⚠ Urgent Repairs (within 5 days): Important issues that need prompt attention. 

Examples:  

- Blocked toilets or showers (where another is available)  

- Minor leaks 

- Broken taps, flushes, or faulty appliances  

- Fire door faults  

- Trip hazards or other safety concerns  

🛠 General Repairs (within 10 days): These are not urgent, but still matter and will be dealt with properly. 

Examples: 

- Standard heating or plumbing issues  

- No heating in warmer months 

- Minor cosmetic damage (walls, flooring)

- Repairs to kitchens, furniture, or shared areas  

Once you submit this form, we’ll take it from there. You don’t need to chase us — we’re on it.